I do something very much like this. If it's a money-transaction, I also write down (actually, type) everything that goes on in the call. It keeps me calm, and provides a permanent record.
It also works in face-to-face situations. In meetings at work, writing the points on the projected computer screen, asking the people to go through them, getting consensus, and then agreeing at the end of the meeting, makes things go much smoother.
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Date: 2010-01-11 11:29 pm (UTC)It also works in face-to-face situations. In meetings at work, writing the points on the projected computer screen, asking the people to go through them, getting consensus, and then agreeing at the end of the meeting, makes things go much smoother.