[b-school] Change is continuous

[mangosteen]

Note: This has worked for me more often than not. Edge cases are a certainty.

Number #whatever in Things I've started doing of my own accord, likely attributable to b-school:

1. Before making a business phone call, I write out three points I'd like to talk about in the call. More than that and it's a meeting. Less than that, and it might be better in email to start with.

2. During the call, I make quick notes of the responses.

3. At the end of the call, I verify the responses from my notes, and inform the person that mail will be sent out with the agreed upon points, and also inform them of the likely Cc: list.

4. Send the mail.

Realization: "If it's not written down, it doesn't exist" isn't just a defensive (or offensive) business maneuver. In fact, thinking of it as a maneuver is a pretty bad idea, too.

Comments

[pseydtonne.livejournal.com]

Ooh, good observations and plans! Thank you for writing this.