[b-school] Change is continuous

[mangosteen]

Note: This has worked for me more often than not. Edge cases are a certainty.

Number #whatever in Things I've started doing of my own accord, likely attributable to b-school:

1. Before making a business phone call, I write out three points I'd like to talk about in the call. More than that and it's a meeting. Less than that, and it might be better in email to start with.

2. During the call, I make quick notes of the responses.

3. At the end of the call, I verify the responses from my notes, and inform the person that mail will be sent out with the agreed upon points, and also inform them of the likely Cc: list.

4. Send the mail.

Realization: "If it's not written down, it doesn't exist" isn't just a defensive (or offensive) business maneuver. In fact, thinking of it as a maneuver is a pretty bad idea, too.

Comments

[whitebird.livejournal.com]

A phone call is just a (usually) one-on-one business meeting. Taking notes helps everyone out.

I am personally getting sorely tempted by the LiveScribe pen, although it annoys me that they don't have purple ink cartridges. But they'd be great for helping to memorialize important information from meetings in notes and emails.

And you're completely correct in that it isn't a defensive business maneuver. It's a very good business practice.